Sage Partners
Connect on Twitter
  • Home
  • Find a Reseller
    • By Location >
      • U.S. Partners
      • Canada Partners
    • By Sage Product >
      • Sage ERP Partners >
        • Sage 50 Partners
        • Sage 100 Partners
        • Sage 300 Partners
        • Sage 500 Partners
        • Sage X3 Partners
        • Sage Intacct Partners
      • Sage Construction Partners >
        • Sage 100 Contractor (Partners)
        • Sage 300 Construction (Partners)
      • Other >
        • Sage CRM Partners
        • Sage HRMS Partners
        • MIP Fund Accounting
  • Sage Product Info
    • Sage 50
    • Sage 100 >
      • Sage 100 Tips & Tricks
      • Sage 100 System Requirements
    • Sage 300 >
      • Sage 300 Installation Guides
    • Sage Intacct
    • Sage 500
    • Sage X3
    • Sage Construction >
      • Sage 100 Contractor
      • Sage 300 Construction
      • Sage Estimating
    • Other Sage Products >
      • Sage Fixed Assets >
        • Sage Fixed Assets User Guides
      • Sage CRM
      • Sage HRMS >
        • Sage HRMS System Requirements
  • Sage Add Ons
  • Resources
    • Blog
    • Popular Articles
    • Buying Guides >
      • Inventory Management Tips
      • ERP Implementation Failure
  • Contact Us

Is it Time to Ditch Your Sage ERP Maintenance Plan?

4/21/2015

0 Comments

 
Is Sage ERP Maintenance Plan Worth It?
When it comes to successful business, there are a lot of decisions to be made. For example, hiring the right people for your team or investing in the right equipment; but making those initial decisions is not where it ends. 

Once you have made the initial choice, there are future choices about investing in the training of those employees or the maintenance equipment to maximize their value, sometimes those investments make sense, and sometimes they don’t.  Your Sage ERP solution is no different.

Just like the value of your employees and equipment, you want to maximize the value of your ERP investment while also getting the best ROI.  

That is exactly why Sage ERP maintenance plans exist- so you can get the most out of your system through access to upgrades, new releases, knowledge resources, troubleshooting guides, and Sage’s support team. While all of that is great, many companies let their ERP maintenance plans lapse because it is money they don’t want to spend.  

So, do you stay on plan or let it lapse? The choice is yours - but here are a few things to think about before making your decision when the time comes to renew.

The companies who choose to go off-plan may do so for many reasons, usually having to do with the cost. But here are a few things you may not know about discontinuing your support plan:

  • When you leave the plan, your system becomes static which means you will not be able to access new versions, features, bug fixes, etc.
  • You will no longer receive any tax tables, 941s or W2s updates and will then be required to do this manually.
  • You lose access to Sage’s support staff and your Sage ERP partner may be limited in how they can help you now that you are no longer an "active" customer. 
  •  You lose access to educational assets and user groups, troubleshooting guides, etc.
  • You lose all current and future credits for the Sage Investment Protection plan, so migration to a new system should it become necessary will be MUCH more expensive.
  • You cannot add new modules or new users unless you pay to reinstate your plan ... and getting back on-plan is not cheap.

If support and maintenance cost is a primary concern, Sage offers two options to fit different needs and budgets:

  • Silver which gives you access to product enhancements and critical updates, version upgrades, access to the Online Knowledgebase. You will also have 5 support cases each year with the option to purchase more if you need to.
  • Gold which  gives you everything in the silver package plus unlimited support cases, front-of-the-line passes for phone support, access to support during extend hours, help with upgrade planning, unlimited online learning courses, and free payroll tax updates. 
  • The system remains a dynamic and expandable asset by allowing you to purchase new modules for your existing solution and add new users as needed.
  • You have instant access to product updates, upgrades, service packs, new version releases, minor updates, fixes, and enhancements as well as access to Sage’s online Knowledge base, downloads, documentation, online training, installation and troubleshooting guides.
  • Access to Sage Forums where you can discuss and learn about minor issues among users and experts alike.
  • Access to online and phone support from Sage’s support team, as well as online chat options.
  • Quarterly tax updates to make sure you’re always aware of critical information.
  • Extends the life of the system to help you achieve the best ROI from your investment. 
  • Access to the Sage Investment Protection Plan which provides credit for companies who may need to migrate to a different Sage ERP system with more functionality as their business grows.

Guest Post By: e2b teknologies

e2b teknologies (e2btek.com) is a Sage Reseller and Gold Development Partner providing on-premises and cloud-based business software applications and services worldwide. e2b teknologies is also a member of the Sage America President’s Circle for the company’s success and proficiency in the sale, installation and support of Sage 100 ERP, Sage 500 ERP, Sage ERP X3 and Sage CRM.

Picture

Like This Article?
Please feel free to share it with your friends and colleagues!
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    ARE YOU A SAGE PARTNER?

    Get Your Business Listed Here!

    Click below if you're interested in having your business listed in this online directory of Sage Partners.
    Get Started
    Sage Warehouse Management
    Scanforce WMS for Sage
    Sage Cloud Hosting
    Picture

    Popular Articles

    Big Bang Implementation vs Phased Approach
    (Pros, Cons)

    ---
    What's New in
    Sage 100 2022

    ---
    What's New in
    Sage 300 2023

    ---
    New Release:
    Sage Intacct 2022

    ---
    What Does ERP Stand For?
    ---
    Sage 100 System Requirements and installation Guide
    ---
    Sage 300 Installation Guide
    ---
    Sage 100 Tips & Tricks

©2023 Top-Sage-Resellers.com. All rights reserved. This material and content on this website may not be reproduced, displayed, modified or distributed without the express prior written permission of the copyright holder. This website is not owned, operated, affiliated with, or endorsed by Sage Software, Inc. or Sage Intacct, Inc. Sage, Sage logos, and Sage product names mentioned herein are registered trademarks or trademarks of Sage Software, Inc. and/or its affiliates. Other product names mentioned are trademarks of their respective owners.
Privacy Policy