Sage Partners
Connect on Twitter
  • Home
  • Find a Reseller
    • By Location >
      • U.S. Partners
      • Canada Partners
    • By Sage Product >
      • Sage ERP Partners >
        • Sage 50 Partners
        • Sage 100 Partners
        • Sage 300 Partners
        • Sage 500 Partners
        • Sage X3 Partners
        • Sage Intacct Partners
      • Sage Construction Partners >
        • Sage 100 Contractor (Partners)
        • Sage 300 Construction (Partners)
      • Other >
        • Sage CRM Partners
        • Sage HRMS Partners
        • MIP Fund Accounting
  • Sage Product Info
    • Sage 50
    • Sage 100 >
      • Sage 100 Tips & Tricks
      • Sage 100 System Requirements
    • Sage 300 >
      • Sage 300 Installation Guides
    • Sage Intacct
    • Sage 500
    • Sage X3
    • Sage Construction >
      • Sage 100 Contractor
      • Sage 300 Construction
      • Sage Estimating
    • Other Sage Products >
      • Sage Fixed Assets >
        • Sage Fixed Assets User Guides
      • Sage CRM
      • Sage HRMS >
        • Sage HRMS System Requirements
  • Sage Add Ons
  • Resources
    • Blog
    • Popular Articles
    • Buying Guides >
      • Inventory Management Tips
      • ERP Implementation Failure
  • Contact Us

How to Extend Sage CRM User Inactivity Timeout

4/30/2018

0 Comments

 
Sage CRM User Timout
Do you use the On-premise version of Sage CRM?

Have you been automatically logged out (or "session timeout") by the system?

Would you like to extend the session timeout to something longer than the default 20 minutes?

If you answered yes to any (or all) of these questions, you're in luck. This article provides step by step guidance on how to extend the Sage CRM user inactivity timeout.

Extending User Inactivity Timeout

If you're like many Sage CRM users, you may have tried this as a first step and discovered it didn't actually extend the timeout as expected:

Administration > User Inactivity Timeout (mins) > Users > User Configuration

WHY? ...
The reason it didn't work is because the idle timeout (minutes) in IIS (Internet Information System) takes precedence over Sage CRM's User Inactivity Timeout (mins).  In the network layer, the idle timeout, by default, is set to 20 minutes.  So in the application layer, user inactivity timeout can't exceed that 20-minute mark unless you adjust settings in IIS.

Extending Idle Timeout in IIS

To extend Idle Timeout (minutes) in IIS (Internet Information System), follow these steps:

  1. Open IIS directly or Windows Key + R  and type inetmgr
  2. Expend the CRM/Application server, and go to Application Pool
  3. Select CRM App Pool , and click Advanced Settings
  4. Under Process Model, select Idle Time-Out (minutes) and choose a reasonable time (refer to image below)
  5. Click Ok
  6. Repeat the process for CRMRewriter App Pool

NOTE:  The timeout you choose should be a reasonable time to avoid having user sessions occupying the network bandwidth when left idle.  The idle Time-out Action by default is set to Terminate the user session after the idle timeout expires.  In a multi-user environment with shared resources, it is important to set timeout at reasonable time according to network/user capacity. If you experience performance degradation, try adjusting Idle timeout to a lower limit.
Sage CRM IIS Idle Timeout Adjustment
Need Sage CRM Training or Support?

Click below to find a Sage CRM Consultant / Partner in your area that can help.
Find a Sage CRM Partner
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    ARE YOU A SAGE PARTNER?

    Get Your Business Listed Here!

    Click below if you're interested in having your business listed in this online directory of Sage Partners.
    Get Started
    Sage Warehouse Management
    Scanforce WMS for Sage
    Sage Cloud Hosting
    Picture

    Popular Articles

    Big Bang Implementation vs Phased Approach
    (Pros, Cons)

    ---
    What's New in
    Sage 100 2022

    ---
    What's New in
    Sage 300 2023

    ---
    New Release:
    Sage Intacct 2022

    ---
    What Does ERP Stand For?
    ---
    Sage 100 System Requirements and installation Guide
    ---
    Sage 300 Installation Guide
    ---
    Sage 100 Tips & Tricks

©2023 Top-Sage-Resellers.com. All rights reserved. This material and content on this website may not be reproduced, displayed, modified or distributed without the express prior written permission of the copyright holder. This website is not owned, operated, affiliated with, or endorsed by Sage Software, Inc. or Sage Intacct, Inc. Sage, Sage logos, and Sage product names mentioned herein are registered trademarks or trademarks of Sage Software, Inc. and/or its affiliates. Other product names mentioned are trademarks of their respective owners.
Privacy Policy