- Sage Budgeting and Planning product retirement
- Sage Phone Support Changes
- Introducing Sage CRM 2020 Release 2
- Introducing Sage Estimating Buyout
Sage Budgeting and Planning Retirement
Customers can continue using Sage Budgeting and Planning after the retirement date. However, Sage will no longer invest in new features, software updates, or support the product after September 30, 2021.
Changes in Support Options for Some Products
- Sage 500
- Sage HRMS
- Sage DacEasy
- Other Sage products
Instead, the new protocol is to either submit an online case or book an appointment by visiting SageCity.com/Resources. Based on the details you provide, Sage will assign your case to an analyst that's best qualified to help.
While calling in for support is no longer an option after June 19, 2020, Sage support agents can still set up a phone appointment when a more complex issue cannot be resolved online - which for some, may prove to be more efficient than dialing in and waiting in a queue.
The same support experts that you have worked with for years will be responding to your questions. The only thing changing is how these support requests come in to the queue so they can be routed directly to the most appropriate analyst for your product and inquiry.
What if you have an urgent issue that needs attention quickly?
In these cases, Sage recommends you put the word “URGENT” in the description of your online case. The online case queue will have a dedicated resource continuously monitoring and assigning these requests to the analyst best suited to address the issue.
Sage CRM 2020 Release 2 (R2) Now Available
Click below for full details about What's New in Sage CRM 2020 R2:
Introducing Sage Estimating Buyout
Perform the tasks necessary to buy out your job, such as:
- Generating and sending RFQs to suppliers and subcontractors
- Recording, analyzing, and selecting received bids
- Automating PO generation
- Analyzing estimated versus actual costs
Click below to download the brochure for details.