Up-Front Software Cost and IT Support
By comparison, Sage CRM On-Premise is a traditional implementation that requires Sage CRM software purchase (ownership) and installation on properly-configured servers that you maintain and update.
Regardless of whether you’re evaluating a car, house, or software application, there’s a similar “rent vs. own” consideration. So while Sage CRM On-Premise comes with higher up-front costs for the software purchase (and new server if required), the cost of ownership over time can often be lower than Sage CRM Cloud where the monthly payments (rent) will continue for as long as you use the software.
Customization and Integration Options
With Sage CRM Cloud, you can configure settings and other software options. But your ability to customize the software to your specific industry or workflow is more limited.
With Sage CRM On-Premise, you also have the flexibility to integrate with other software applications you might be using to run your business like Microsoft Exchange Server, a computer telephony system for customer support, an online store, or any other 3rd party applications. Sage CRM Cloud doesn’t offer that level of custom integration.
Sage ERP Integration
One of the most important aspects of Sage CRM On-Premise is the real-time, bi-directional synchronization of data to and from Sage 100 or Sage 300. That means data entered or edited in either system automatically updates the other. That also means your staff sees the same accurate and consistent information about customers, contacts, quotes, orders, and accounting details regardless of whether they’re using Sage ERP or Sage CRM On-Premise.
By contrast, Sage CRM Cloud offers one-way synchronization of orders, contacts, and 2 years of invoice information in one direction from Sage 100 or Sage 300. Accounting information pushed over from Sage 100 or Sage 300 is not editable in Sage CRM.
So What’s the Difference?
Rest assured no matter what edition you choose, you won’t be locked in because you can migrate between cloud-based Sage CRM and on-premise Sage CRM at any time!