Sage software investment? Have you wondered what it includes exactly? In this article, we’ll answer those questions and more.
What is “Business Care”?
Also depending on which Sage Business Care plan you choose (discussed later in this article), it also includes various levels of customer support.
Business Care Benefits
Product Updates and Enhancements
Each year, Sage makes a significant investment in product development to incorporate new features, productivity enhancements, security updates, hardware compatibility, and product fixes & patches.
24 x 7 Knowledgebase Access
Each plan comes with unlimited access to the same problem-solving information used by Sage support centers which provides you with fast and searchable support knowledge.
Different Plans, Different Needs
The base plan that includes the core benefits mentioned earlier, plus 5 Sage support cases annually and, in the case of Sage 100 and Sage 300, 1 user license for Sage Intelligence Reporting and Sage CRM.
All the benefits of Silver, but with unlimited support cases and Anytime Learning courses through Sage University.
All the benefits of Gold, but with 2 users for both Sage Intelligence and Sage CRM (for Sage 100 and Sage 300).
Note on Sage100cloud and Sage 300cloud - with a Sage 100cloud or Sage 300cloud subscription, Sage Business Care plans include additional features that are not available for Sage 100 or Sage 300 Classic versions (perpetual license).